Merchant response: Thank you for your feedback. We appreciate the chance to learn about your shopping experience. Your input helps us evaluate our practices and make changes to ensure that we are offering optimal service to our customers. We are sorry to hear you've had a disappointing experience and will contact you to remedy the situation.

Merchant response: Thank you for your comment on the placemats. Your input helps guide the evaluations of our merchandise that we regularly conduct to ensure we are offering the best products to our customers. We are sorry to hear you've had a disappointing experience and will contact you to remedy the situation.